General Conditions
Returns and exchanges can be made for free at any of our Bikini Village stores.
Find the location closest to you in our list of stores.
Returned or exchanged merchandise must respect the conditions, terms and eligibility listed below.
30 days from the date of purchase
Promotional or Sale Item (%)
15 days from the date of purchase
No return, exchange or refund on items that have 50% off the original retail price or more.
If the time limit is passed, we will not be able to process your return or exchange. No exceptions will be allowed.
Return & Exchange Conditions
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- Swimwear liner must be attached.
- Shoes must be in original box.
The following items are final sale and not eligible for return or exchange:
- Sale items marked at 50% off or greater
- Intimates and Shapewear
- Hosiery
How to Make a Return
Note: A return postage fee will be deducted from your refund.
Follow the steps below to complete a return.
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You can start a return through your Order History.
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Select Start Return.
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Input your return quantity and reason for return. This will generate a Return Label, which will be sent to your email address.
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Pack your items securely in a box and stick the Return Label to the outside of the package. Make sure all old labels are removed or covered.
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Ship the package via DHL to the address that appears on the Return Label.
When your refund is processed, we’ll email you right away and let you know. Please allow 5 to 10 business days for your refund to be processed.
You may only create one Return Label per order using the self-serve return portal. If you need to create a second Return Label, please contact Aritzia Concierge.
